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Tag: COVID-19

Action by Congress, PSC Could Aid Struggling Utility Customers

Legislation approved Monday by Congress will provide help to utility customers behind on their bills and low-income customers of water and wastewater utilities. In addition, the state Public Service Commission on Tuesday approved an arrearage forgiveness program for low-income customers of Alliant Energy Corp. who are behind on their utility bills. “Taken together, these are …

Newsletter Updates 2020 Work, CUB Wishes Wisconsin Restful Holiday Season

CUB’s Fall Newsletter and Holiday Card is arriving in mailboxes across the state, so we’re happy to share it. We want you to have a happy and restful holiday season. It’s been a cataclysmic year. Our normal routines and lives have been turned upside down, and after all we’ve been through we hope you and …

Savings Extended for Another Year for MG&E Customers

Customers of Madison Gas & Electric Co. will continue paying less next year for electricity than they were paying in 2018 under a rate settlement approved Tuesday. The state Public Service Commission voted unanimously to endorse a rate settlement that will keep electricity rates at the same level in 2021 as it has been for …

July 23, 2020: Wisconsin regulators cite surge in COVID-19 cases, delay shutoffs of utility customers

Disconnections of utility customers in Wisconsin won’t start this weekend after the Public Service Commission voted to delay shutoffs until Sept. 1, citing worsening COVID-19 statistics in Wisconsin.  The PSC voted 2-1 Thursday to require utilities to hold off on disconnecting residential customers who are behind on their bills, citing changed circumstances since the Commission’s last meeting on …

July 16, 2020: Utility disconnections: CUB seeks delay in shutoffs, urges those in need to seek energy, rental aid

Preview(opens in a new tab) The Citizens Utility Board, Wisconsin’s utility consumer advocate, is calling for utilities to be flexible with customers, waive penalties for nonpayment and delay disconnecting customers who are behind on their bills until the fall. Wisconsin citizens were spared disconnection of their utility services because of the executive orders issued by …

COVID-19: How CUB is Responding

We all face challenges from the COVID-19 crisis. Here at CUB we think worrying about your utility service should not be one of them. And, thanks to quick work and cooperation from Governor Tony Evers and our utilities, Wisconsin customers don’t fear being shut off or incurring penalties or big charges to re-connect their service. …