Complaint About Your Bill? Contact the Consumer Affairs Unit at the Public Service Commission of Wisconsin
The PSC can help resolve disputes with utilities regarding electric, natural gas, water service and very limited aspects of local telephone service. You must first try to resolve your dispute directly with the utility before contacting the PSC for assistance. If you are unsuccessful in resolving your concern directly with the utility, you may contact the PSC.
Online: File a complaint online
Letter: A Consumer Specialist will review your letter and call you to discuss your concerns. You may send a letter to:
Public Service Commission of Wisconsin
P.O. Box 7854
Madison, WI 53707-7854.
Phone: You can reach a Consumer Specialist between 7:45 AM and 4:30 PM, Monday through Friday, by calling 1-800-225-7729 or 1-608-266-2001 (Local).
For complaints regarding services not regulated by the PSC please contact the Department of Agriculture, Trade and Consumer Protection at 1-800-422-7128 or via their website at https://datcp.wi.gov/Pages/Homepage.aspx.
Too many utility customers are being taken advantage of by scams. Here is our Quick Guide to Stop Scams.
Looking for ways to save on your energy bills? Check out these resources from Focus on Energy and Energy Star
Click on any of the topics below to learn more about these programs in Wisconsin.
Check out the video below to learn more about how to choose a light bulb
Did you know? Lighting accounts for about 20% of the average home’s electric bill. LEDs use up to 90% less energy and can last up to 25 times longer than incandescent bulbs.
ENERGY STAR® is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. Thousands of industrial, commercial, utility, state, and local organizations—including more than 40 percent of the Fortune 500®—rely on their partnership with the U.S. Environmental Protection Agency (EPA) to deliver cost-saving energy efficiency solutions. Ninety-percent of American households recognize the ENERGY STAR, making it one of the most widely recognized consumer symbols in the nation. Together, since 1992, ENERGY STAR and its partners have helped save American families and businesses more than $450 billion and over 3.5 trillion kilowatt-hours of electricity while also achieving broad emissions reductions—all through voluntary action.
ENERGY STAR products are independently certified to save energy without sacrificing features or functionality. Saving energy helps prevent climate change. Look for the ENERGY STAR label to save money on your energy bills and help protect our environment.
Below are examples of some of the excellent energy savings tips on the federal EPA’s website under the “Ways to Save Guide” please click each image to learn more!
Other Tips to help you save energy at home (click the links below to learn more)
Other questions, check out the EPA’s – Ask the Energy Star Experts
Sealing and Insulating your attic (video below)
Customers First is an issue advocacy non-profit dedicated to the interests of power customers of all sizes, with a focus on ensuring safe, reliable power at stable and affordable costs operating in Wisconsin.